Privacy Policy

Overview and scope

This Privacy Policy (“Policy”) describes how Lookoo (“Lookoo”, “we”, “us”, “our”) processes personal information when you use our official website (the “Site”) and supplements our descriptions when you download or use Lookoo mobile applications (the “Apps”). Additional disclosures in the Apps, system permission prompts, and app‑store listings may apply to in‑app processing and, if they conflict on app‑specific matters, those in‑app disclosures control for the Apps.

By using the Site or Apps, you acknowledge that you have read this Policy. If you do not agree, please stop using the relevant services. If you permit a child to use our products under your supervision, you confirm that you understand the children’s section of this Policy and agree to act as a parent or guardian where the law requires consent or oversight.

“Personal information” means information that identifies or can reasonably be linked to you. “Child” means an individual under the age defined by applicable child‑privacy laws in your region (for example, under 13 in the United States COPPA framework, or under 14 where Chinese law applies).

Information we collect

Information you provide: when you contact us via forms, email, chat, social channels, or phone, you may provide your name, email address, country or region, phone number (if you choose to share it), and the substance of your request or message. You may decline to provide certain details, but we may not be able to assist fully without them.

Automatically collected technical data: we may log IP address (which may indicate approximate location), browser type and version, operating system, referring URLs, timestamps, pages viewed, clicks, session duration, and coarse device characteristics needed to operate, secure, and troubleshoot the Site. In many cases this information is not used to identify you directly. We may also maintain security and abuse‑prevention logs.

Cookies and similar technologies: we may use cookies, local storage, pixels, or SDKs to collect device/browser identifiers, remember preferences such as language selection, measure performance, and conduct analytics where permitted. You can control cookies through your browser settings; blocking some cookies may limit functionality.

Apps and platforms: if you install an App, we may collect identifiers, usage data, crash diagnostics, subscription or entitlement status, parental‑control settings, and other categories described in the in‑App privacy notice and required for features you enable. Data collected through Apple or Google platforms is also subject to their respective terms and permission dialogs.

How we use information and legal bases

We use personal information to: provide, maintain, and improve the Site, Apps, and related features; communicate with you about support, security, or legal notices; send marketing only where permitted and, where required, with your consent; detect, investigate, and prevent fraud, abuse, and security incidents; comply with legal obligations and respond to lawful requests; and create aggregated or de‑identified datasets that do not identify you for analytics and product improvement.

Where GDPR or similar laws apply, we rely on appropriate bases such as performance of a contract, legitimate interests (balanced against your rights), consent where required, or legal obligation. You may withdraw consent where processing is consent‑based, without affecting the lawfulness of prior processing.

We retain data only as long as needed for the purposes described, to resolve disputes, enforce agreements, or meet legal, accounting, or reporting requirements. Retention periods vary by data category and jurisdiction.

Marketing and your choices

You can opt out of promotional emails by following unsubscribe links or contacting us. Push notifications, where offered, can be disabled in device or App settings. Even if you opt out of marketing, we may still send transactional or service‑related messages where permitted.

Children’s privacy

The Site is primarily intended for adults, including parents and guardians. We do not knowingly solicit personal information from children beyond what is permitted without verifiable parental consent where the law requires it. If you believe we have collected information from a child without proper authority, contact us and we will take appropriate steps, which may include deletion.

Disclosures and processors

We do not sell your personal information for money. We may share information with vendors who assist us (for example, hosting, analytics subject to your choices, email delivery, customer support tools, payment processors if you make purchases) under contracts that limit their use of the data. We may disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale, subject to legal requirements for notice and consent.

Some providers may process data in countries other than yours. Where required, we implement safeguards such as Standard Contractual Clauses or equivalent mechanisms.

Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, port, or restrict certain processing, object to direct marketing or certain legitimate‑interest processing, and lodge a complaint with a supervisory authority. To exercise rights, contact us using the channels on the Site. We may need to verify your request and will respond within the timeframes required by law.

California residents (CCPA/CPRA): you may have rights to know, delete, and correct personal information, and to opt out of “sale” or “sharing” of personal information (including certain cross‑context behavioral advertising). We do not monetize personal information by selling it in the conventional sense; if we use advertising partners subject to opt‑out rights, we will provide a clear mechanism. You may designate an authorized agent where permitted by law.

Security

We employ technical and organizational measures designed to protect personal information, including access controls and encryption where appropriate. No method of transmission or storage is completely secure; we encourage you to use strong credentials and protect your devices.

Third‑party services and links

The Site may link to third‑party websites, social networks, or stores. Their privacy practices are governed by their own notices. This Policy does not apply once you leave our Site or Apps or interact with a third party.

Automated decision‑making

We do not use personal information for solely automated decisions that produce legal or similarly significant effects about you without human review, unless we separately describe such processing, offer meaningful information, and provide rights required by law.

Changes to this Policy

We may update this Policy to reflect legal, technical, or business changes. We will post the revised version on this page with an updated “Last updated” date and, where changes are material, provide additional notice as required (for example, via the Site, App prompt, or email if we have your address). Continued use after the effective date may constitute acceptance.

Contact us

If you have questions about this Policy or wish to exercise privacy rights, please use the contact details published on the Site (such as our support or privacy inbox). We will respond in accordance with applicable law.